Notices

Notices & complaints

Equal Credit Opportunity Act notice

The Federal Equal Credit Opportunity Act prohibits creditors from discriminating against credit applicants on the basis of race, color, religion, national origin, sex, marital status, age (provided the applicant has the capacity to enter into a binding contract); because all or part of the applicant’s income derives from any public assistance program; or because the applicant has in good faith exercised any right under the Consumer Credit Protection Act. The Federal agency that administers compliance with this law concerning this creditor is the Federal Trade Commission, Consumer Response Center, 600 Pennsylvania Avenue NW, Washington, DC 20580.

Questions or complaints

If you have a question or a problem with your account, please contact us first. We want to make it right.

Phoenix Financial, LLC

3927 E. Trent Ave., Spokane, WA 99202
Phone: (509) 326-8484 (Mon–Fri, 8:00 AM–5:00 PM)
Email: info@phxfinllc.com

Questions or complaints can also be directed to:

Washington State Department of Financial Institutions

Division of Consumer Services
PO Box 41200, Olympia, WA 98504
Phone: 1-877-746-4334
dfi.wa.gov/complaint

Idaho Department of Finance

Consumer Finance Bureau
11341 W. Chinden Blvd., Building 4, Floor 3, Boise, ID 83714
Phone: 208-332-8000
finance.idaho.gov/complaint-guidance

Consumer Financial Protection Bureau

Phone: (855) 411-2372
TTY/TDD: (855) 729-2372
consumerfinance.gov/complaint

Privacy

See our consumer privacy notice for how we handle personal information about our loan customers, and website privacy for how this website handles information.

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